Welcome to Community Services
Community Services is funded by the Community Services Block Grant. Initiatives are designed three-fold, fostering self-sufficiency for families, creating positive impact on communities, and sustaining the agency. Programs and projects are identified through the Community Needs Assessment performed every three years. This process identifies what needs are prevalent throughout the communities in MOCA’s service area and what gaps there are in services for low-income or near low-income families.
Weatherization is a program that helps low-income families become more economically secure by offering a hand-up, not a handout. The purpose of Weatherization is to increase the energy efficiency of dwellings owned or occupied by low-income persons, particularly elderly people with disabilities, families with children, by improving the energy efficiency of their homes, insuring their health and safety, and reducing their residential expenditures.
Typical weatherization measures include installing insulation, air-sealing tactics like caulking, weather-stripping, and replacing primary windows and doors. Funds are also used to perform basic heating tune-ups and repairs. After weatherization to the home is completed, clients receive instructions on the proper use and maintenance of the installed weatherization measures.
Weatherization works to provide long-term solutions to energy problems; improved health and safety conditions, increased comfort for the occupants, reduction of homelessness, and extended lifetime of affordable housing. MOCA's Weatherization Assistance Program delivers results for low-income families and communities.
WEATHERIZATION SERVICES FREQUENTLY ASKED QUESTIONS
What counties does the Weatherization Program cover?
Camden, Crawford, Gasconade, Laclede, Maries, Miller, Phelps and Pulaski counties.
How long is the waiting list?
The Weatherization Program is required to provide services to families in all eight of the counties we serve. The number served is based on a percentage of families in poverty in those counties. In some counties, we have several families on the list, so those counties may have to wait longer than families in counties where we have received a very limited amount of application and in that case, the wait could be much shorter.
What type of services will Weatherization provide to my home?
Every home is different. We have staff that will do an audit/initial inspection on your home. The inspector will do a blower door test to determine air leakage in the home. The inspector will look at all areas of your home notating measurements of doors, windows, insulation levels in the attic, floor and walls. If there are combustion appliances in the home, those appliances will be tested to ensure they are working properly. Once the inspector has gathered all of the required information, that information will be entered into a computer program designed for the Weatherization Program that will list the measures that are cost effective to be installed in the home. MOCA's Weatherization Crew will perform the work to the home. If there are heating & cooling issues or electrical issues, MOCA will contract with contractors to provide those services for the home.
I am a renter. Am I eligible to receive Weatherization Services?
If you are a renter, your landlord will be required to sign an agreement specifying he will not raise the rent for two years without just cause, and he cannot give you a notice to move unless you have violated your lease. If there are issues with the heating/cooling or water heater, and a replacement is required, the landlord will have to pay for that repair. The Weatherization Program are restricted from paying for that repair. We strongly encourage landlords to contribute towards the weatherization of the home, but it is not a requirement for the tenant to receive services.
Do I have to pay anything for Weatherization?
If you meet eligibility guidelines for the Weatherization Program, you are not required to pay anything towards the weatherization to your home.
Who is eligible for Weatherization?
Eligibility for Weatherization is based on your gross income. The income limits are 200% of federal poverty guidelines. The income guidelines are attached to the application.
Do you provide Weatherization Services for mobile homes?
We provide Weatherization Services for single family dwellings (houses), mobile homes, and multi-family units up to 4 units.
For More Information Call: 573-765-4146
See what people are saying about MOCA weatherization program
Section 8 Housing Choice Voucher- Frequently Asked Questions
MISSOURI OZARKS COMMUNITY ACTION, INC. (MOCA)
Mission: Low Income Home Energy Assistance Program (LIHEAP) is to assist low income households, particularly those with the lowest income that pay a high proportion of household income for home energy, primarily in meeting their immediate home energy needs.
Please note: incomplete applications, or applications missing required documentation, cannot be processed until everything requested by our LIHEAP team has been provided.
LIHEAP ELIGIBILITY CRITERIA
No appointments are necessary to apply for EA (Energy Assistance), a customer visits, calls, emails, or faxes to our office requesting energy assistance, completes an application each year, and provides the required supporting documents (such as proof of income, copies of social security cards, and utility bills.) Applications are categorized based on the severity of the applicant’s emergency – households with shut-off notices are given priority over those who are not in imminent danger of disconnection.
Once the paperwork is received, our team goes to work entering the required information into the state computer program which calculates if the applicant qualifies and what the amount of their energy benefit will be.
Once the application is processed and verified MOCA will notify the utility company with a “pledge” of the customer’s benefit amount to participating utility companies, only. The state then sends participating utility companies reports/listing of applicants who must be confirmed as their customer. Once confirmed THE STATE OF MISSOURI, (not MOCA) will cut an energy assistance check and send it to the vendor directly.
For those households with nonparticipating utility companies, the EA check will be mailed directly to the customer as long as a correct/current mailing address is used. An incorrect mailing address will cause a delay in the customer receiving the EA check if their mailing address is incorrect.
Energy Crisis Intervention Program- ECIP
The ECIP program provides payment of energy bills when an eligible household is disconnected or threatened with disconnection. ECIP funds are emergency funds to households who have already been approved for EA and currently have a new or secondary disconnection notice.
Pledges are made for ECIP eligible customers by our LIHEAP team. Once approved ECIP checks are cut and mailed out by MOCA directly to utility companies. Payment is NEVER issued to any customer.
To qualify for ECIP funds, a household must be approved to Energy Assistance (LIHEAP) and submit a copy of a shut office notice for electric, natural gas, etc. or fall below 20% in a propane tank. (No BBQ tanks allowed)
Winter assistance begins November 1 for the elderly -60 or older or disabled and December 1 for all other households. No funds will be available for utility assistance prior to those dates. If you have any questions regarding this program, please contact MOCA (Energy Assistance) @ 573-765-3263.
What do you need when you apply?
If everyone in your home RECEIVES Food Stamps –
If No One/only some in your home receive Food Stamps –
Failure to provide proper documentation and application forms will result in a delay in processing your assistance application.
After you apply:
What happens after you apply?
If our office requires additional paperwork, information, or clarification, you will be issued a letter like this:
If/when you receive this letter in the mail PLEASE READ. This is a time sensitive letter. If you do not get your application back to MOCA by the date on this form, your application will be denied. Once denied, you will have to complete a whole new application.
All this form means is that we need a bit of extra information of some sort from you. Details will be highlighted on the form. You are NOT required to complete the entire form. If you need longer than the allotted 10 days to return the requested information, call MOCA (Energy Assistance) @ 573-765-3263.
WINTER SUMMER ASSISTANCE
LIHEAP offers assistance during both the winter months and the summer months.
Common Energy Assistance Questions and Answers
Q: How can I apply for help with my Utility bill?
b. Sign your name in blue or black ink
c. Send or take your completed application and all required documentation to MOCA
Q: A person with a disability lives in my home. When can I apply and expect payment?
You can apply starting October 1. Payments from the State begin November 1.
Q: A person 60 or over lives in my home. When can I apply and expect payment?
You can apply starting October 1. Payments from the State begin November 1.
Q: My family has no one over the age of 60 or drawing disability. When can I apply and expect payment?
You can apply starting November 1. Payments from the State begin December 1.
Q: How will I know if I am approved or denied?
Approval or denial letters will begin to go out in November from the State of Missouri.
Q: What should I do if I moved after I submitted my application?
You will need to complete a new application with your new address and submit it and a copy of the fuel bill which shows your new address.
Q: Since Energy Assistance started a month later, will the program end a month later?
NO, the program ends March 31st.
Q: Once I am approved, do I need to complete another application to get more help?
A new application is needed only if you have moved, changed your main heat source, or your household members have changed.
Q: Do I fill out an application every time I bring in a disconnect notice?
NO, a new application is needed only if you have moved, changed your main heat source, or your household members have changed.
Q: Do I fill out an application in June for the summer crisis program?
The summer program can only assist you if your electric is in threat of disconnection or already shut off. You do not need to complete an application if you received energy assistance the previous winter. If you have moved, you will need to complete a new application.
Q: I mailed in my application with all requested information, how long will it take to process my application?
Applications are processed within 30 business day, unless you have a disconnect notice or are already shut off.
TIPS FOR REDUCING HOME HEATING & COOLING COSTS
1. CAULK & WEATHERSTRIP